Help Centre

We’ve got melons here to help you.

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Data not working?

Here’s how to change your data settings. (And earn yourself a tech badge).

White wifi icon with red x and green outlines

If you have an iPhone

1

Tap on the settings App.

2

Choose 'Mobile Data'.

3

Choose 'Mobile Data Network'.

4

In all APN sections, type:
ws.melon.mvno

5

You can also search "APN" in Settings to find it'.

If you have an Android Phone

1

Open your phone settings

2

Select 'Network & Internet' or 'Mobile network'.

3

Select 'Advanced' > 'Access Point Names'.

4

Add a new APN (by selecting the three dot menu or plus sign) or select an existing APN to make changes.

5

Now, give the APN a name ("Melon" seems fitting) and under APN insert: ws.melon.mvno

Man wearing melon helmet skating and woman roller blading

Stuck in a contract? We’ll help get you out of it.

No-one likes the hassle of phoning up a network provider to get out of a contract. What a schlep. Luckily, we have a few melons who are ready to do it for you. All you need to do is give us permission. We’ll do the rest.

Here’s how it works:

If your contract has come to an end, we can switch you to pre-paid. If you still have a few months left, we’ll keep your number and contact you closer to the time.

Step 1

Fill in the form below. We’ll get a couple of important details and then get your permission.

Step 2

Our Melons will contact your network provider on your behalf. We’ll ask you to be moved onto pre-paid.

Step 3

Once you’re on pre-paid, we’ll let you know and help you port your number on our App.

Ask the Melon

What is Melon Business?
How do I get billed for the plan I choose?
Can I change my plan at any time?
Can I get the free trial more than once?
How can I get a little help?
How does the 30-Day Free Trial work?
One of our team members keep taking other people’s lunch from the fridge. How do I stop that?
Do I need a contract?
What deals are currently available?
What do I get with the 30-Day Free Trial?
Why do your “Uncapped” plans seem to have limits?
Can I keep my number if I switch?
Do you offer eSIMs?
Is there a portal to manage everything?
Can I manage multiple SIMs on the Portal?
What kind of support can I expect?
How do I activate a SIM?
Is Melon Business coverage good?
What if I can’t make calls or my data isn’t working?
My top-up didn’t go through or my plan isn’t showing correctly.
Why did my RICA verification fail?
Porting my number is taking too long.
Is my phone compatible with eSIM?
What is Melon Business?
How do I get billed for the plan I choose?
Can I change my plan at any time?
Can I get the free trial more than once?
How can I get a little help?
How does the 30-Day Free Trial work?
One of our team members keep taking other people’s lunch from the fridge. How do I stop that?
Do I need a contract?
What deals are currently available?
What do I get with the 30-Day Free Trial?
Why do your “Uncapped” plans seem to have limits?
Can I keep my number if I switch?
Do you offer eSIMs?
Is there a portal to manage everything?
Can I manage multiple SIMs on the Portal?
What kind of support can I expect?
How do I activate a SIM?
Is Melon Business coverage good?
What if I can’t make calls or my data isn’t working?
My top-up didn’t go through or my plan isn’t showing correctly.
Why did my RICA verification fail?
Porting my number is taking too long.
Is my phone compatible with eSIM?